Frequently Asked Questions

Orders & Delivery

How do I receive my ebook after purchase?

Immediately after your order is confirmed, you'll receive an email with a download link. You can also access your downloads from your order confirmation page.

What format are the ebooks in?

All our ebooks are delivered as PDF files, which can be read on any device — smartphone, tablet, laptop, or desktop — using any free PDF reader.

Can I read ebooks on my phone?

Yes! PDF files work on all devices. On iOS, use the built-in Books app or any PDF reader. On Android, Adobe Acrobat Reader (free) works great.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay / Google Pay.

Is my payment secure?

Absolutely. All transactions are processed through Shopify's secure payment system with 256-bit SSL encryption. We never store your card details.

Refunds & Support

What is your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us at pdfguidify@gmail.com and we'll issue a full refund.

I didn't receive my download link. What should I do?

First, check your spam/junk folder. If it's not there, email us at pdfguidify@gmail.com with your order number and we'll resend it within 24 hours.

Can I share my ebook with others?

Our ebooks are for personal use only. Sharing or redistributing them is not permitted under our terms of service.